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Terms of Trade

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Terms of Trade for Strygestof.co.uk

Company Information

Strygestof.co.uk
CVR: 28642628
E-mail: kontakt@strygestof.co.uk
Address (only warehouse/webshop - no store/delivery):
Nykøbingvej 62, 4990 Sakskøbing

Ordering and Prices

Ordering is made on www.strygestof.co.uk. If you have questions about products not shown on the site, please contact kontakt@strygestof.co.uk.

All prices are in GBP incl. VAT. Agreements are made in English. Agreements with individuals under 18 years can only be made by parents/guardians. You can always see previous orders by logging in to your account.

Payment

We accept: Visa, Mastercard, Dankort, PayPal, MobilePay, and bank transfer.

EAN invoicing is offered to public institutions. Dispatch occurs when the EAN order/PO is validated. Payment terms: Net 30 days, unless otherwise agreed. In case of delayed payment, we may charge a late fee and interest according to current rules.

We use a certified payment solution with SSL encryption. Payment is taken first at dispatch. For special orders, payment may be taken at production start/delivery (after your explicit approval).

Delivery, dispatch, and risk

Packaging and dispatch: We pack and dispatch reliably - typically every week's 7 days.

Only tracked shipments: We offer only tracked shipments (e.g. GLS, PostNord, or DAO).

Delivery times are estimates: The times you see at checkout are guidelines and may vary due to circumstances with the carrier.

Important law (B2C): In consumer law, we assume the risk for the goods until you have physically received them.

Missing/damaged delivery: Contact us as soon as possible if the package did not arrive as expected or is visibly damaged upon receipt. We will handle the matter with the carrier and re-ship/refund according to the rules.

Free shipping: With orders over £50, shipping is free to GLS Parcel Shop (without re-direction). Free shipping does not apply to pre-ordered items. All shipping prices include VAT.

Delay and cancellation

Dispatch from us: If we have not dispatched within the stated dispatch time, you can give us a reasonable new dispatch time. If we fail to meet this, you can cancel the order and get all paid amounts back.

Transport with carriers: If we have dispatched on time, but the carrier delays delivery, we will follow up/replace. If the goods are still not delivered within a reasonable new dispatch time, which you inform us of, you can cancel the order and get all paid amounts back. We do not accept indirect losses/damages (e.g. lost event), unless the law otherwise requires.

Collection (pre-ordered orders via parcel box)

Pre-ordered items can be collected when it suits you, as we have a parcel box at the address. When the order is ready for collection, you will receive an email with your collection code.

Collection deadline: The order is to be collected at the latest 14 days from the message "ready for collection".

  • Standard products, not collected: The order can be cancelled and refunded minus a handling fee of £3.50.
  • Special orders, not collected: No refund. We store for 30 days from "ready for collection" and can then dispose of without compensation.
  • Pre-ordered items, not collected: No refund. We store for 30 days from "ready for collection".

Special orders and pre-ordered items

Special orders include, but are not limited to, heat transfer vinyls with names/logos, customisations, and orders produced according to layout.

Start of special order: A special order is considered started when the layout is prepared and sent.

Pre-ordered items: Pre-ordered items - including rolls and fabric - cannot be cancelled.

Customer files and rights: When you upload files (logos, etc.), you agree that you have the necessary rights.

Quality and tolerances: For the best result, we recommend vector or high-resolution files. Minor colour deviations may occur due to the material/production. Tolerances of approximately ±1-2 mm may occur when cutting/placing and are not considered a defect.

Right of withdrawal (B2C)

You have a 14-day right of withdrawal on standard products (e.g. entire sheets), counted from the day you receive the goods. There is no right of withdrawal for B2B customers.

Exceptions:

  • Special orders, when the order is started (layout prepared and sent)
  • Pre-ordered items - cannot be cancelled

How to withdraw: Write to kontakt@strygestof.co.uk (state order number and which items you want to withdraw). Return the items within 14 days after your notification to:
Strygestof.co.uk, Nykøbingvej 62, 4990 Sakskøbing.

Return costs and condition: You pay for the return shipping and any possible depreciation resulting from other handling than necessary to determine the goods' nature/characteristics/function. Send in a suitable package - we only accept tracked shipping to the address: Strygestof.co.uk, Nykøbingvej 62, 4990 Sakskøbing.

Refund: We will refund without undue delay and at the latest 14 days from receipt of your withdrawal. We may withhold the refund until we have received the goods back or documentation for dispatch. Refund will be made via the same payment method as at the purchase, unless otherwise agreed.

Unpicked/unpicked orders and uncollected packages

Definitions

  • Standard products: Entire sheets of heat transfer vinyl without additional items.
  • Special orders: Items produced according to your specifications (e.g. names/logos/prints according to layout). Special orders are considered started when the layout is prepared and sent.
  • Pre-ordered items: Includes, but is not limited to, rolls and fabric.

Standard products

  • Not collected pickup: The order can be cancelled and refunded minus a handling fee of £3.50.
  • Unpicked package/returned by carrier: We refund the item price minus our actual outgoing and return shipping costs and a handling fee of £3.50.
  • Re-shipment: Can be done at the customer's expense.

Special orders

  • No refund for unpicked or uncollected packages or packages returned by the carrier after start of order (layout prepared and sent).
  • We store the goods for 30 days from "ready for collection"/return and can then dispose of without compensation.
  • Re-shipment can be done at the customer's expense.

Pre-ordered items

  • No refund for unpicked or uncollected packages.
  • We store the goods for 30 days from "ready for collection"/return; after that, we can dispose of without compensation.
  • Re-shipment can be done at the customer's expense.

Mixed orders

  • If the order contains both standard products and special orders/pre-ordered items, they are handled separately: only the standard product part can be refunded according to the above rules.

Liability and reservations

  • Delivery times are estimates. We reserve the right to delays due to carrier circumstances, sold-out items, printing/price errors, and technical errors.
  • We do not accept indirect losses/damages (e.g. lost event), unless the law otherwise requires.
  • Force majeure: In case of circumstances beyond our control (e.g. strikes, illness, IT/network failure, supplier failure, etc.), we may postpone or cancel the performance.

Personal data

See our privacy policy on the webshop for information on the processing of personal data (order, payment, shipping, and customer service).

Complaints

If we cannot find a solution, you as a consumer can complain via:
Consumer Complaints Board
Carl Jacobsens Vej 35, 2500 Valby - see guidance on forbrug.dk.

(Note: EU's ODR platform is closed and cannot be used.)

Contact

Strygestof.co.uk - kontakt@strygestof.co.uk
Nykøbingvej 62, 4990 Sakskøbing